TacktusHelp and support
Answers to common questions, how to reach us, and how to delete your account.
Contact us
Write to us in English or French. We answer within a few days.
contact@tacktus.comFrequently asked questions
What does “confirmed” mean?
That both of you agree. A debt or a repayment recorded by one person stays provisional until the other person confirms it, and only confirmed ones count in your balance. One exception: when the lender records that the full balance was repaid, it counts right away and can be reversed for a short time.
Does the other person need the app?
No. The invitation link opens in their browser: they sign in with their email, Apple or Google and confirm, without installing anything.
Can I record partial repayments?
Yes. Record each repayment as it happens, whatever the amount. The other person confirms it and the remaining balance updates.
Which currencies?
Euro (EUR), CFA franc (XOF) and US dollar (USD). Each debt has one currency. When your debts with someone use different currencies, the balance is shown in your display currency.
Who can see the amounts?
The two of you. While a debt is pending, anyone holding its invitation link can see that debt's details, so share the link only with the person concerned. Amounts never appear in notifications.
Does it cost anything?
No. Tacktus is free.
How do I fix a mistake in a debt?
A sent debt is never edited in place. If you sent it, open the debt and choose “Edit & send new invitation” to send a corrected one in its place, or “Cancel invitation” to drop it. If you received it, decline it and ask for a new one.
What happens to a declined or withdrawn debt?
Nothing is owed: it never becomes active and does not count in any balance. To record the debt again, send a new invitation.
Delete your account
You can delete your account from the app. Here is how it works and what it changes.
An account with an active or disputed debt cannot be deleted until that debt is settled. If the other participant settled a debt by recording its full repayment, they can reverse it for 48 hours, so deletion waits for that window too.
- 1
In Tacktus
Tap your initials at the top of Home to open Settings, then tap Delete account.
- 2
Confirm
Read what is removed and what stays, then confirm. No email is needed.
- 3
Signed in with Apple?
In your iPhone's Settings app: your name → Sign-In & Security → Sign in with Apple, then remove Tacktus.
Can't sign in any more?
Email contact@tacktus.com from the address of your account with the subject “Delete my account” and we'll do it for you.
contact@tacktus.comYour profile (name, email address, phone number, photo), preferences and Tacktus contacts are removed right away, and your sign-in account is deleted. Pending invitations you sent are withdrawn; those addressed to your account are declined.
Debts and repayments that were already settled stay in the other participant's history, where you appear as “Deleted User”; invitations withdrawn or declined by the deletion stay there too. Your email address and phone number are removed from the contacts linked to your account; the nickname they chose and the descriptions and notes written on shared debts and repayments remain. We also keep technical deletion records, verified phone numbers with their verification date, and past notifications and older debt activity that may carry your former name.